Frequently asked questions

Central Florida association of physicians from the Indian subcontinent

Frequently asked questions

LOGGING IN & PASSWORDS

For CAPI members, the easiest and recommended way to log in is by using Email me a login link. 

  1. Click on Member Login from the top right of the website.
  2. Enter your registered email address.
  3. Click Email me a login link.
  4. Check your email and click the login link provided.
  5. You will be automatically logged in to your account.

No username or password is required.

No. A password is not required. 

CAPI provides a secure Email me a login link option, allowing you to access your account without remembering or managing a password. 

If you prefer to log in using a password, you can create one using the Lost Password option. 

If you previously used a password on the old CAPI website, that password has been transferred to the new website and should continue to work. However, we recommend using the Email me a login link option for the simplest login experience. 

If you would like to create a password or reset an existing password: 

  1. Click on Member Login from the top right of the website.
  2. Select Lost Password.
  3. Enter your registered email address.
  4. Follow the instructions sent to your email.
  5. Create a new password and use it for future logins.

Alternatively, you may skip password creation altogether and use Email me a login link whenever you need access. 

LOGGING IN & PASSWORDS
  1. On the website, click on Events in the top menu and click the registration link under the Event you would like to register for OR from the event invitation email, click on the registration link. You will be taken to the event page.
  2. For security purposes, you must be signed in to register. Click Sign-in and log in using one of the methods below:
  • Email me a login link (recommended), or
  • Your email address and password.

   See the Logging in and Passwords section in the FAQ for more information. 

  1. Complete the registration process.
  2. You will receive confirmation of your registration. If you do not receive the confirmation email, you can verify your registration by following the step below.
  3. You can view your event registration by clicking My Event Registrations from the right menu of the Member Dashboard.

The process for registering for an event is the same as in the FAQ above. However, there are a few conditions to be aware of. 

  • For member-only events, both joint members may register themselves separately. Alternatively, the primary member may register both themselves and their spouse during a single registration process.
  • For member + spouse events, either member may register both attendees or each attendee may complete their registration separately.

If your plans change and you are unable to attend an event, we kindly ask that you cancel your registration whenever possible. This allows other members the opportunity to participate. Please note that cancellation options and deadlines may vary by event. 

If you need to change your registration details, simply cancel your registration (if permitted) and register again using the correct information, provided registration remains open. 

  1. Click on Member Login from the top right of the website.
  2. Log in using either Email me a login link (recommended), or your email address and password.
  3. Click on My Event Registrations on the right menu of the Member Dashboard.
  4. Select Cancel to cancel your registration. You may then register again with the correct information, provided registration is still open.

Yes, simply visit the Events page on the CAPI website and follow the steps outlined under “How do I register for an event?” 

PAYMENTS

If your PayPal payment fails or is declined, please check your payment details and try the payment again. If the issue continues, please contact PayPal or CAPI for assistance. If you were charged despite the payment showing as failed, please do not make another payment until the transaction status has been confirmed. 

If your PayPal payment was successful but you did not receive a registration confirmation, please do not make another payment. First, check My Event Registrations from the Member Dashboard. If your registration is not listed, please contact CAPI and provide the event name, registered email address, payment amount, and PayPal transaction/reference ID so that the payment and registration can be verified.

HELP AND SUPPORT
Most CAPI communications are sent to all members and are therefore classified as “bulk” email. Email providers such as Gmail, Outlook, Yahoo, and others may occasionally filter these messages into Spam, Junk, Promotions, Bulk Mail, or other folder categories, particularly if previous CAPI emails have not been regularly opened or read.  To help ensure you continue receiving important communications from CAPI, we recommend adding president@capimed.org to your contacts list and marking the address as a trusted or safe sender.  If you believe you are not receiving CAPI emails, please: 
  1. Check your Inbox, Spam/Junk, Promotions, Bulk Mail, or other filtered email folders.
  2. If you find a CAPI email in one of these folders, move it to your Inbox and mark the sender as Safe or Always Move to Inbox.
  3. Check whether president@capimed.org has been inadvertently blocked in your email settings. If the address is blocked, remove it from your blocked senders list and add it to your contacts or safe senders list.
If you have completed the steps above and are still not receiving CAPI communications, please contact president@capimed.org for assistance. 
If you are unable to resolve your issue using the information above, or have any other questions, please contact president@capimed.org and provide a brief description of the problem, including any screenshots or error messages if available.